1. Introduction
Welcome to Veltrixa Technologies (“Veltrixa Technologies”, “we”, “our”, or “us”).
Veltrixa Technologies is a company incorporated in Hong Kong under Company Registration Number 80886880-000
We are committed to protecting your privacy and handling your personal information responsibly, transparently and securely. This Privacy Policy explains how we collect, use, store, share and safeguard information when you access or use:
- the Veltrixa Technologies mobile application;
- the Veltrixa Technologies website;
- the Veltrixa Technologies Wallet;
- Veltrixa Technologies virtual and physical payment card services;
- blockchain-related services;
- customer support channels;
- and any other products or services offered by Veltrixa Technologies.
By creating an account or using any Veltrixa Technologies service, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue the use of our services.
2. About Veltrixa Technologies
Veltrixa Technologies develops financial technology solutions that enable users to securely manage digital assets, access payment services and utilise crypto-linked payment cards.
Depending on your location and the service being used, certain financial services may be delivered directly by Veltrixa Technologies or through licensed banking institutions, regulated payment providers, digital asset service providers, identity verification providers or authorised card issuing partners.
Where third-party regulated institutions provide financial services, additional terms and privacy policies may also apply.
3. Scope of this Privacy Policy
This Privacy Policy applies whenever you interact with:
- Veltrixa Technologies mobile applications
- Veltrixa Technologies website
- Customer dashboard
- Wallet services
- Crypto transfers
- Card issuance
- Card management
- Identity verification
- Customer support
- Promotional campaigns
- Referral programmes
- Security verification
- Account administration
It also applies before you register an account if you communicate with us or visit our website.
4. Information We Collect
To provide secure financial services, we collect different categories of information. The type of information collected depends upon the services you choose to use.
4.1 Personal Information
When registering an account, we may collect information including:
- Full legal name
- Date of birth
- Nationality
- Residential address
- Country of residence
- Email address
- Mobile telephone number
- Username
- Account credentials
- Government-issued identification details
- Selfie verification
- Signature verification
- Tax residency information where required
- Occupation
- Source of funds information where legally required
You are responsible for ensuring that the information you provide remains accurate and up to date.
4.2 Identity Verification (KYC)
As part of applicable regulatory obligations, we may require identity verification before providing certain services. This may include:
- Passport
- National identity card
- Driving licence
- Residence permit
- Utility bills
- Bank statements
- Live facial recognition
- Liveness detection
- Video verification
- Enhanced Due Diligence documentation
- Politically Exposed Person (PEP) screening
- Sanctions screening
Verification may be performed internally or through authorised identity verification providers.
Failure to complete identity verification may prevent access to some or all Veltrixa Technologies services.
4.3 Wallet Information
When using the Veltrixa Technologies Wallet, we may collect:
- Wallet addresses
- Deposit addresses
- Blockchain transaction identifiers
- Transaction timestamps
- Transaction values
- Supported digital assets
- Internal wallet balances
- Wallet activity logs
Blockchain transactions are inherently public on their respective distributed ledger networks. While Veltrixa Technologies may associate blockchain addresses with your account internally for operational purposes, we cannot alter or remove publicly recorded blockchain data.
4.4 Payment Card Information
If you apply for a Veltrixa Technologies payment card, additional information may be processed, including:
- Card application details
- Card activation records
- Card delivery preferences
- Card status
- Spending limits
- Card usage history
- Merchant categories
- Card authorisations
- ATM transactions
- Card funding history
- Card security settings
- Card freeze or unfreeze actions
Sensitive payment card information is processed using secure industry-standard controls and, where applicable, by regulated card issuing partners.
4.5 Financial Information
To facilitate payments and account operations, we may collect:
- Deposit records
- Withdrawal records
- Payment references
- Transaction amounts
- Currency preferences
- Funding methods
- Network fees
- Service charges
- Exchange information
- Settlement details
We do not request your online banking passwords.
4.6 Device Information
When you use our website or mobile application, certain technical information is collected automatically. This may include:
- Device model
- Device manufacturer
- Operating system
- Browser type
- App version
- Device language
- Device identifiers
- Time zone
- IP address
- Session identifiers
- Crash reports
- Performance diagnostics
- Security logs
This information assists us in maintaining platform security and improving performance.
4.7 Usage Information
We automatically record certain interactions with our platform, including:
- Login history
- Logout history
- Failed login attempts
- Device changes
- Password resets
- Security verification events
- Pages visited
- Features accessed
- Search activity
- Navigation paths
- Referral sources
- Session duration
These records help us detect fraud, improve usability and maintain service reliability.
4.8 Communications
If you contact our support team, we may retain:
- Emails
- Live chat conversations
- Support tickets
- Voice recordings (where permitted)
- Complaint records
- Survey responses
- Feedback
- Attachments
- Verification documents submitted during support interactions
Support communications may be monitored for quality assurance, fraud prevention and regulatory compliance.
5. Information Collected Automatically
Certain information is collected automatically whenever you use Veltrixa Technologies services. This may include:
- Cookies
- Web beacons
- Device identifiers
- Application logs
- API requests
- Security events
- Session analytics
- Network diagnostics
- Error reporting
These technologies help us maintain the stability, performance and security of our services.
7. How We Use Your Information
We process personal information only where there is a legitimate business or legal reason to do so. We may use your information to:
- create and manage your account;
- verify your identity;
- issue and manage payment cards;
- process crypto transactions;
- enable wallet functionality;
- comply with legal and regulatory obligations;
- prevent fraud and financial crime;
- investigate suspicious activity;
- respond to customer enquiries;
- provide technical support;
- improve platform security;
- enhance user experience;
- analyse platform performance;
- communicate important service updates;
- send security notifications;
- recover lost accounts;
- administer promotions where applicable;
- conduct internal audits; and
- enforce our Terms & Conditions.
We do not sell your personal information to third parties.
Additional sections — Sharing Information, International Data Transfers, Data Retention, Security Measures, User Rights, Children’s Privacy, Marketing Communications, Third-Party Services, Blockchain Privacy, Contact Information, and Policy Updates — will be published in Part 2.